At TBM, customer service is not just a department; it's the cornerstone of our company culture. We are committed to providing our customers with the best possible service experience, from the moment they walk into our stores to long after they have made a purchase. 

Our dedication to excellence has been recognized by the Sin Chew Business Excellence Awards and the SOBA Awards, who recently awarded us with their prestigious "Best Services" awards which are ‘Business Service Excellence Awards’ and ‘Best In Customer Service’ !

In 2024, we reaffirmed our commitment to excellence through winning the Golden Eagle Award, which acknowledges outstanding business achievements and leadership (view newspaper), as well as the Top Recruitment Team of the Year Award, which recognises our dedication to developing well-trained and customer-focused employees. The above awards highlight our ongoing commitment to service excellence and inspire us to keep striving for the best.

This recognition resonates deeply with our core values at TBM, particularly our ethos encapsulated in #WeCare. Our dedication to #WeCare is not just a slogan but a guiding principle in every interaction. We prioritize understanding and addressing the unique needs of each customer.

What makes TBM awarded the Best Service Awards? We strive to go above and beyond to exceed customer expectations:

• #One-StopCentre: not only product sales, the purchase experience at TBM is complemented by value-added services such as installation, service/maintenance, expert consultations, and e-waste recycling program 
• #UnmatchedService: Our commitment to excellence ensures that every customer interaction is met with care and attention to detail.
• #ExpertSupport: We understand that every customer is unique. That's why we offer personalized solutions tailored to your specific needs.
• #AxtraRewardsMembershipProgram: Enjoy exclusive benefits and rewards with our loyalty program.
• #GatherCustomerFeedback: We regularly collect feedback from platforms like Google and Facebook. This allows us to understand customer needs and identify areas for improvement.
• #RespondPromptly: We address customer inquiries and concerns quickly, carefully and efficiently. Because we care for our customers' needs.

Welcome to visit our stores and experience the TBM difference for yourself!  At TBM, we don't just meet expectations; we exceed them! 

We are proud to be recognized for our commitment to customer service excellence. Once again, TBM would like to express its gratitude to the Sin Chew Business Excellence Awards, SOBA Awards, Golden Eagle Award and Top Employee Award by Jobstore.com and all of those who have supported us along the way. By winning the award for the #BESTSERVICE, TBM will definitely continue to strive to provide the best service in the future!