At TBM, customer service isn’t just a department — it’s at the heart of everything we do. From the moment you step into our stores to long after your purchase, we’re committed to delivering a service experience that’s personal, reliable, and genuinely caring. It’s this dedication that shapes our culture and drives us to exceed expectations every step of the way.
Our dedication to excellence has been recognised by two of Malaysia’s leading award bodies — the Sin Chew Business Excellence Awards and the Star Outstanding Business Awards (SOBA). We’re honoured to receive the Business Service Excellence Award and Best in Customer Service, which celebrate companies that go above and beyond in delivering exceptional customer experiences.
At TBM, these awards reflect the daily efforts of every TBMies — from personalised recommendations to professional installations and responsive after-sales support. We’re committed to making every step of your journey with us smooth, thoughtful, and easy — because to us, great service is more than a goal, it’s a promise.
In 2024, we reaffirmed our commitment to excellence through winning the Golden Eagle Award, which acknowledges outstanding business achievements and leadership (view newspaper), as well as the Top Recruitment Team of the Year Award, which recognises our dedication to developing well-trained and customer-focused employees. These awards reflect not only our strong business growth but also our focus on building a team that truly cares. At TBM, we believe that great service starts with great people, and we continue to nurture a workplace culture built on teamwork, integrity, and continuous improvement. The above awards highlight our ongoing commitment to service excellence and inspire us to keep striving for the best.
In July 2025, TBM was honoured to receive two prestigious recognitions from the Golden Bull Award – Super Golden Bull and Digital 50 Award. These accolades are a strong affirmation of TBM’s commitment to the 金牛的精神 — steadfast, dependable, and resilient. Just like the golden bull that symbolises strength and perseverance, TBM continues to push forward with unwavering determination, embracing digital transformation to stay ahead in a fast-changing world.
Behind this achievement are the dedicated efforts of every TBMies, who work tirelessly to uphold our service standards while adapting to new technologies and processes. From streamlining operations to enhancing customer experiences through digital platforms, their teamwork and passion drive us forward — making this recognition a shared celebration of our collective spirit.
It’s our holistic approach — blending innovation, heartfelt service, and a customer-first mindset in everything we do. But what truly sets us apart goes beyond just selling products — it’s the complete experience we offer at every touchpoint:
In 2025, TBM proudly celebrates 80 years of serving communities — a journey built on trust, dedication, and meaningful connections across generations. From a humble store to a multi-award-winning brand, we’ve grown while staying true to our core values. This year, we introduced a new slogan, #ItsSoEasy @ TBM, reflecting our mission to simplify every step of the customer journey — from product selection to after-sales support. As we mark this milestone, we remain committed to making every experience with TBM smarter, simpler, and more enjoyable. #WeCare #EverythingPlusASmile #买电器就在TBM酱简单
Welcome to visit our stores and experience the TBM difference for yourself! At TBM, we don't just meet expectations; we exceed them!
We are proud to be recognized for our commitment to customer service excellence. Once again, TBM would like to express its gratitude to the Sin Chew Business Excellence Awards, SOBA Awards, Golden Eagle Award and Top Employee Award by Jobstore.com as well as the Golden Bull Award and Digital 50 Award - and to everyone who have supported us along the way. By winning all these prestigious awards, TBM will definitely continue to strive to provide the best service in the future!
